Support and Maintenance

Please read carefully the information provided prior to contacting technical support.


We suggest you first search the FAQ for a similar issue: Total Device FAQ and Total Device Technical Q&A.

If you have further questions or want to give us your feedback, please use our online technical assistance. Every request is treated and receives a specific identifier. Your request will be answered as quickly as possible.

Send support request

According to your licensing option, you may also have access to our technical experts.

If you are not yet registered, we ask that you complete the registration form. Once sent, you will be immediately granted access to our support system. You will need only to send your support request to our technical support engineers.


Please provide the following information:

  • Product name


  • Product version (click on “about” dialog box)


  • Product serial number (for registered users only)


  • Windows version (including service packs) and localization (US, UK, FR, …)


  • Information about your computer (CPU, memory, …)


  • Short description of the problem with, if possible, previous steps taken.


For all questions concerning your order, our methods of payment or shipping, please contact our Customer Support.

BFM Business

January 19th  2015


Five questions to President Laurent Delaporte,Akerva


 Akerva, was present


For all questions, price quotations, technical highlights, please feel free to contact us at:


+33 (0) 1 53 76 86 35

Or write us at:


You can also use our contact form: registration form


Click here to visit our Web Site

in French: